Careers

*60% Time Position

SupplyShift is looking for a talented Accounting/Operations Manager to join our expanding company in downtown Santa Cruz, CA. Working directly with clients and staff, you will work on diverse accounting/bookkeeping tasks including accounts receivable, accounts payable, reconciliations and monthly reporting. Your ideas and input on streamlining operations and process improvements will be an essential part of the position. We are looking for someone who can not only keep up but thrive in a fast-paced, dynamic, collaborative work environment.

You will be a highly motivated, highly organized and efficient team player with 4+ years of accounting/bookkeeping experience with office operations as a secondary responsibility. This person will report to the VP, Finance & Operations and will be responsible for overseeing many administrative and financial activities for the company.

What does it take to be successful in this role?

• 4+ years of accounting/bookkeeping experience with office management responsibilities
• Understanding of GAAP rules
• Deadline & detail-oriented with the ability to work independently with minimal supervision
• Ability to effectively analyze current processes and recommend improvements
• Strong communication, organizational and client service skills
• Tech-savvy, with great Excel skills, including proficiency in QuickBooks
• Prior history of working in a tech environment is a plus, as is an interest in sustainability
• A stellar work ethic and even better attention to detail
• Ability to recommend and developing policies and procedures for account controls and ensure their adherence across all departments in the company
• Communicate in a professional manner with internal and external clients and our vendors
• Hard working, motivated, enthusiastic, and honest; work effectively in a fast-paced environment

Responsibilities Include (but not limited to):

• Billing & Receivables & Banking
• Weekly Bill payment report, company budgeting and expense management
• Bookkeeping using Quickbooks On-line
• Assisting senior management with the development and adjustments of Standard Operating Procedures pertaining to internal and external client facing processes
• Assisting the VP, Finance & Operations in other duties to support her role as required
• Appropriately handling highly confidential information, data and metrics
• Coordinating with outside vendors such as payroll company, insurance broker, CPA and other service providers as needed
• Securing supplies/repair services for office, as needed, and ordering office supplies
• Office operations including supplies and facilities
• Other general office duties as required.

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life. We are an equal opportunity employer.

Are you a curious and dedicated person with strong Excel skills who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company? Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

Responsibilities

You will be responsible for the technical requirements of the customer relationship during the implementation phase of a project. You will support Project Managers through all stages of the project and will collaborate with all project partners. You will assist with customer onboarding and support, and work creatively to understand customer needs and implement them on the SupplyShift platform. This is an entry level position. We are looking for someone who will want to grow with our company for a long period of time. This position is full-time, on-site in our office in Santa Cruz, California. Full or part time remote work is not available for this position.

Key Activities

• Delivery of ‘above and beyond’ customer service and support through all stages of the project
• Actively assess and validate customer operational requirements for successful implementation.
• Work with Project Managers to execute the operational and technical tasks to achieve the program objectives on time and with high quality
• Perform customer data-based calculations, merges and quality review.
• Assist product management team with escalated customer project issues.
• Collaborate with product management team members to complete solution design or other custom materials
• Participate in regular meetings with customer team to discuss present and future solutions/updates
• Problem solve any customer problems and deliver on-target solutions
• Think on your feet to devise creative outcomes to all business matters that arise
• Provide regular customer operations project overview and status reports

Basic Qualifications

• Great interpersonal and collaboration skills, Ability to engage with different tasks throughout the day
• Self-motivated with demonstrated analytical and quantitative skills
• Desire to work in a dynamic environment of a fast-paced technical organization with a rapidly expanding customer base
• Strong oral and written communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work.
• High-level experience with MS Office Suite (Excel, PowerPoint, Word), use of project management software
• Willingness to travel, as necessary.

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life. We are an equal opportunity employer.

Are you an experienced Senior UX/Product Designer who cares about making a difference in the world, and is excited to make an impact at a growing SaaS startup? Join us at SupplyShift! We’re a VC-backed enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility.

We are looking for a Senior UX/Product Designer who will take on a project to overhaul our web-based product to make it simple, intuitive, and enable self-serve for SupplyShift users.

Basic requirements and experience

• 5+ years of related professional experience where you’ve contributed in shipping multiple products with stellar user experiences
• You have lead end-to-end design effort of web-based B2B SaaS products in the past (more than one). Designing consumer products is a plus.
• Familiar with methodologies necessary for designing user experience part of the product.
• You feel comfortable to provide references so we will be able to speak with some of your previous customers.
• Your availability
  • At least 80% dedicated for a certain period of time (2-3 months)
  • Available to come to our Santa Cruz office a couple of times a week during the main phase of the project
  • Available on a part-time basis after the main portion of the project is done (hourly rate engagement)

You will be

• Creating wireframes, storyboards, sitemaps and screen flows
• Creating product prototypes
• Defining personas and usage scenarios
• Analyzing user feedback and activity, and iterating to enhance the user experience
• Having a solid understanding of graphic design and web technologies, and of wireframing tools. A good grasp of design programs and tools such as Photoshop, Illustrator, Fireworks, and InVision is also necessary. As a UX designer, you must have the ability to quickly adapt to new technologies and a willingness to keep your skills and industry knowledge current.
• Self-directed but also collaborative. You must possess superb communication, time-management, and process management skills.

Why SupplyShift? We set out to do this to make the world better. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda female coffee farmers. We are a rapidly growing business, with growing revenues, user base, and client base. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

Are you an experienced Account Executive who cares about making a difference in the world, and is excited to make an impact at a growing SaaS startup?? Join us at SupplyShift! We’re a VC-backed enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We’re looking for a sales pro to join our growing team! As an Account Executive you will be responsible for driving revenue with enterprise customer accounts. If you are a dynamic individual with experience bringing on new accounts and are excited by the idea of joining a growing company in Santa Cruz, contact us.

Role responsibilities:

•  Using consultative sales approach, develop and close new and upsell business opportunities
• Create detailed business plans to facilitate the attainment of goals and quotas
• Develop a sales pipeline to ensure continued meeting of revenue targets • Build strong relationships with key customers
• Manage the entire sales cycle from finding a client to securing a deal
• Track relevant qualification and lead management activity data in CRM

Essential Skills:

•  Demonstrable track record of successful Saas software sales
• Proven ability to effectively manage multiple engagements across a wide geographic area
• Work collaboratively with various internal teams to ensure 100% customer satisfaction
• Experience selling enterprise software solutions and maintain an accurate pipeline of all opportunities, contacts and account history
• Strong written and verbal communication skills, strong interpersonal and leadership skills

Why SupplyShift? We set out to do this to make the world better. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda female coffee farmers. We are a rapidly growing business, with growing revenues, user base, and client base. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

Are you an experienced project manager, who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

Responsibilities

SupplyShift Project Manager is responsible for client relationship and project communication during the implementation phase of a project. You own and execute projects in compliance with the contracts and internal processes.  You lead the governance, timeline, resources, and scope of the project. You collaborate with all project partners.  You document project progress, risks, decisions, and overall project health.

Key Activities

• Delivery of ‘above and beyond’ customer service through all stages of the project.
• Set priorities, plan workload, meet deadlines, and achieve the objectives for all Clients.
• Be dedicated and work with your team as well as other functions to improve processes.
• Think creatively about ways to improve the relationship with the customer.
• Manage multiple client projects and prioritize activities.
• Think on your feet to devise creative solutions to all problems that arise.
• Understand and ensure Customer contractual commitments are being met.
• Provide regular client project overviews and status reports.
• Willingness to travel, as necessary.

Basic Qualifications

• Customer-facing Project Management experience
• Confident speaking directly with customers
• Self-motivated with demonstrated analytical and quantitative skills
• Desire to work in a dynamic environment of a fast-paced technical organization with a rapidly expanding customer base
• Strong oral and written communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, improve customer experience
• High level experience with MS Word, Excel, use of project management software

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

Are you an experienced Sales Engineer, who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

At SupplyShift, the Sales Engineers (SE) collaborate with the sales account team acting as technical leads for the sales team and customers during the entire sales process. SE’s prepare technical presentations and perform customer demos.

Direct Responsibilities 

• Work closely with sales team on customer proposals and demos for sale activities including travel to customer sites or conferences, as necessary.
• Preparing the business case or financial options for the sales team to support their proposals.
• Research, create and deliver customer-focused presentations and customer-focused demos that clearly communicate the uniqueness of the SupplyShift value proposition.
• Work closely with customers to understand and capture requirements and devise effective solutions.
• Manage all aspects of RFP/RFI responses, completing all technical areas of RFP/RFI responses.
• Ensuring that SupplyShift can effectively deliver on all the customer’s requirements in the time proposed.
• Effectively communicate customer needs to the Product management team for future product enhancements through detailed written descriptions including number of accounts and priority.
• Collect and document competitive intelligence for use by the sales account team.
• Present and articulate SupplyShift’s platform strengths, features, benefits, and competitive advantages.
• Update CRM with current information, updates and meetings on all active deals, companies and contacts.
• Help sales team identify ways to solve customer barriers to moving forward in sales pipeline.
• Partner with sales team to plan, prepare and execute on strategic deals in complex sales cycles.

Skills needed for this Position

• Technical understanding of cloud SaaS software
• Ability to forge strong, trusting, and long-lasting relationships with customers
• Very-detail oriented, with high level of accuracy in information presented
• Ability to creatively explain and present complex concepts in an easy to understand manner
• Excellent written and verbal communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, improve customer experience
• High level experience with MS Word, Excel, use of project management software

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our customer base exponentially. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.