Join the SupplyShift Team

Are you a person who is passionate about Customer Success, who cares about making a difference in the world, and strives to work with a diverse global team? Join us at SupplyShift.  We help companies be more sustainable.

Here at SupplyShift, we believe that global brands need the right tools to ensure that the products they make and sell are produced and sourced responsibly. You can help SupplyShift be the leading responsible sourcing and sustainable supply chain SaaS platform. We encourage applicants from all backgrounds, ethnicities, gender expression/identity, sexual orientation, disability, religious or political affiliations, and strive to create an inclusive environment.  We are a post-Series A company based in Santa Cruz, CA.

The Customer Success Manager will be the customer’s core contact throughout their life cycle at SupplyShift. You will intimately understand the customer’s journey and key milestones of the SupplyShift platform. You will be responsible for fostering and building positive long-term relationships with customers, expanding opportunities, and growing their existing business. The Customer Success Manager will support our sales team and work with the Product and Implementation teams to create solutions in a fun and fast-paced environment, all while delivering great service that leads to high customer satisfaction. In this role, the Customer Success Manager will work tactically with cross-functional teams and act as the voice of the customer to deliver insights and affect strategic changes. The Customer Success department at SupplyShift is growing, and we are looking for someone who is experienced supporting SaaS customers and will help to create and standardize processes to foster SupplyShift’s growth.

Requirements & Expectations:

• Customer Success experience required
• Project Management experience required
• Competency and knowledge in B2B or SaaS sales
• Strong written and verbal communication skills and technical aptitude
• Process-oriented mindset, experience creating and implementing new processes
• Comfortable with a CRM application. Experience with HubSpot or HelpScout is a plus
• Proactive team player with fresh ideas for user adoption and churn mitigation
• Comfortable with managing multiple projects and delivering results on-time
• A resourceful self-starter who takes the initiative to get things done in a fast-paced and often changing startup environment
• Startup experience is a plus

Main Responsibilities:

• Coordinate with the Sales team to verify project alignment during sales, implementation, and renewal cycles
• Act as the main point of contact for customers and strategize with the internal teams on customer goals and priorities
• Work with Implementation, Support and Product teams to ensure project alignment and congruous customer experience
• Drive retention and growth among our customers by understanding their business needs and helping them succeed
• Continuously develop and implement Customer Success program requirements
• Work across the organization devising efficient strategies to streamline inter-departmental engagement
• Devise product solutions that would allow greater expansion of current customers and support company goals

Are you an experienced Sales Engineer, who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

At SupplyShift, the Sales Engineers (SE) collaborate with the sales account team acting as technical leads for the sales team and customers during the entire sales process. SE’s prepare technical presentations and perform customer demos.

Direct Responsibilities 

• Work closely with sales team on customer proposals and demos for sale activities including travel to customer sites or conferences, as necessary.
• Preparing the business case or financial options for the sales team to support their proposals.
• Research, create and deliver customer-focused presentations and customer-focused demos that clearly communicate the uniqueness of the SupplyShift value proposition.
• Work closely with customers to understand and capture requirements and devise effective solutions.
• Manage all aspects of RFP/RFI responses, completing all technical areas of RFP/RFI responses.
• Ensuring that SupplyShift can effectively deliver on all the customer’s requirements in the time proposed.
• Effectively communicate customer needs to the Product management team for future product enhancements through detailed written descriptions including number of accounts and priority.
• Collect and document competitive intelligence for use by the sales account team.
• Present and articulate SupplyShift’s platform strengths, features, benefits, and competitive advantages.
• Update CRM with current information, updates and meetings on all active deals, companies and contacts.
• Help sales team identify ways to solve customer barriers to moving forward in sales pipeline.
• Partner with sales team to plan, prepare and execute on strategic deals in complex sales cycles.

Skills needed for this Position

• Technical understanding of cloud SaaS software
• Ability to forge strong, trusting, and long-lasting relationships with customers
• Very-detail oriented, with high level of accuracy in information presented
• Ability to creatively explain and present complex concepts in an easy to understand manner
• Excellent written and verbal communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, improve customer experience
• High level experience with MS Word, Excel, use of project management software

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our customer base exponentially. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

Are you an experienced project manager, who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

Responsibilities

SupplyShift Project Manager is responsible for client relationship and project communication during the implementation phase of a project. You own and execute projects in compliance with the contracts and internal processes.  You lead the governance, timeline, resources, and scope of the project. You collaborate with all project partners.  You document project progress, risks, decisions, and overall project health.

Key Activities

• Delivery of ‘above and beyond’ customer service through all stages of the project.
• Set priorities, plan workload, meet deadlines, and achieve the objectives for all Clients.
• Be dedicated and work with your team as well as other functions to improve processes.
• Think creatively about ways to improve the relationship with the customer.
• Manage multiple client projects and prioritize activities.
• Think on your feet to devise creative solutions to all problems that arise.
• Understand and ensure Customer contractual commitments are being met.
• Provide regular client project overviews and status reports.
• Willingness to travel, as necessary.

Basic Qualifications

• Customer-facing Project Management experience
• Confident speaking directly with customers
• Self-motivated with demonstrated analytical and quantitative skills
• Desire to work in a dynamic environment of a fast-paced technical organization with a rapidly expanding customer base
• Strong oral and written communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, improve customer experience
• High level experience with MS Word, Excel, use of project management software

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

*60% Time Position

SupplyShift is looking for a talented Accounting/Operations Manager to join our expanding company in downtown Santa Cruz, CA. Working directly with clients and staff, you will work on diverse accounting/bookkeeping tasks including accounts receivable, accounts payable, reconciliations and monthly reporting. Your ideas and input on streamlining operations and process improvements will be an essential part of the position. We are looking for someone who can not only keep up but thrive in a fast-paced, dynamic, collaborative work environment.

You will be a highly motivated, highly organized and efficient team player with 4+ years of accounting/bookkeeping experience with office operations as a secondary responsibility. This person will report to the VP, Finance & Operations and will be responsible for overseeing many administrative and financial activities for the company.

What does it take to be successful in this role?

• 4+ years of accounting/bookkeeping experience with office management responsibilities
• Understanding of GAAP rules
• Deadline & detail-oriented with the ability to work independently with minimal supervision
• Ability to effectively analyze current processes and recommend improvements
• Strong communication, organizational and client service skills
• Tech-savvy, with great Excel skills, including proficiency in QuickBooks
• Prior history of working in a tech environment is a plus, as is an interest in sustainability
• A stellar work ethic and even better attention to detail
• Ability to recommend and developing policies and procedures for account controls and ensure their adherence across all departments in the company
• Communicate in a professional manner with internal and external clients and our vendors
• Hard working, motivated, enthusiastic, and honest; work effectively in a fast-paced environment

Responsibilities Include (but not limited to):

• Billing & Receivables & Banking
• Weekly Bill payment report, company budgeting and expense management
• Bookkeeping using Quickbooks On-line
• Assisting senior management with the development and adjustments of Standard Operating Procedures pertaining to internal and external client facing processes
• Assisting the VP, Finance & Operations in other duties to support her role as required
• Appropriately handling highly confidential information, data and metrics
• Coordinating with outside vendors such as payroll company, insurance broker, CPA and other service providers as needed
• Securing supplies/repair services for office, as needed, and ordering office supplies
• Office operations including supplies and facilities
• Other general office duties as required.

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life. We are an equal opportunity employer.

Are you a curious and dedicated person with strong Excel skills who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company? Join us at SupplyShift. We’re a thriving cloud-based enterprise software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase a company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a funded start-up based in Santa Cruz, CA.

Responsibilities

You will be responsible for the technical requirements of the customer relationship during the implementation phase of a project. You will support Project Managers through all stages of the project and will collaborate with all project partners. You will assist with customer onboarding and support, and work creatively to understand customer needs and implement them on the SupplyShift platform. This is an entry level position. We are looking for someone who will want to grow with our company for a long period of time. This position is full-time, on-site in our office in Santa Cruz, California. Full or part time remote work is not available for this position.

Key Activities

• Delivery of ‘above and beyond’ customer service and support through all stages of the project
• Actively assess and validate customer operational requirements for successful implementation.
• Work with Project Managers to execute the operational and technical tasks to achieve the program objectives on time and with high quality
• Perform customer data-based calculations, merges and quality review.
• Assist product management team with escalated customer project issues.
• Collaborate with product management team members to complete solution design or other custom materials
• Participate in regular meetings with customer team to discuss present and future solutions/updates
• Problem solve any customer problems and deliver on-target solutions
• Think on your feet to devise creative outcomes to all business matters that arise
• Provide regular customer operations project overview and status reports

Basic Qualifications

• Great interpersonal and collaboration skills, Ability to engage with different tasks throughout the day
• Self-motivated with demonstrated analytical and quantitative skills
• Desire to work in a dynamic environment of a fast-paced technical organization with a rapidly expanding customer base
• Strong oral and written communication skills
• Ability to think clearly and analytically, solve problems, and prioritize work.
• High-level experience with MS Office Suite (Excel, PowerPoint, Word), use of project management software
• Willingness to travel, as necessary.

Why SupplyShift? We set out to do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business and have consistently grown our revenues, our user base, and our client base exponentially. We are an adaptable, dedicated team from all walks of life.

We are an equal opportunity employer.

Are you a person passionate about product management, who cares about making a difference in the world, and strives to build great products in a diverse global team? Join us at SupplyShift.

We help Companies be more sustainable. We’re a thriving cloud-based SaaS software platform that creates new levels of visibility in global supply chains to advance supplier responsibility across all topics and industries. Our mission is to increase the company’s market impact, deliver great value/maximize revenues, and make a difference in the world in this fast moving and exciting arena of global corporate social responsibility (CSR) and business practices. We are a post-Series A company based in Santa Cruz.

Here at SupplyShift we believe that global brands need the right tools to ensure that the products they make and sell are produced responsibly. You can help build SupplyShift to be the leading Responsible Sourcing and Sustainable Supply Chain SaaS platform. We encourage applicants from all backgrounds, ethnicities, gender expression/identity, sexual orientation, disability, religious or political affiliations, and strive to create an inclusive environment for everyone.

Responsibilities:

Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

• Define product strategy and roadmap through engagement with customers and internal stakeholders while assessing technology and competitive trends
• Develop an intimate knowledge of customer needs and competitive intelligence, identify global market trends and drivers, and formulate and execute strategic product portfolio planning
• Establish requirements and work with UX and internal stakeholders to deliver specifications to the engineering team. Engage with other functional groups (especially Project Leads and Product Development) to develop final product requirements for new products
• Collaborate with the engineering team to ensure success in product delivery; Lead internal efforts to move any assigned products through the Product Life Cycle process.
• Create a high-quality user-centered product
• Contribute to product strategy sessions and engage with the other parts of the organization to ensure a clear pathway for the requirement pipeline
• Work with external third parties to assess partnerships and licensing opportunities
• Run beta and pilot programs with early-stage products
• Be an expert with respect to the competition
• Document new feature releases and provide stakeholders with training on delivered functionalities

Our ideal candidate will have:

• Passion for creating user-centric products
• Experience in managing software products, ideally SaaS
• Experience with working in start-ups or small growing teams
• Experience with working with distributed teams
• Experience working with agile product delivery teams

Why SupplyShift?

We set out to do this to make the world better. How many times have you heard this? We actually do it. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are a rapidly growing business, and have consistently grown our revenues, our user base, and our client base exponentially. We are a dedicated team from all walks of life, and we are looking for you to fill a critical need in the next phase of our growth. And, you get to work in downtown Santa Cruz. It doesn’t get any better than this.

Job Type: Full-time

Work Location:

• One location