Join the SupplyShift Team

Are you an experienced Program Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company? Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility.

The Customer Success Program Manager will be the internal owner for key company programs. The Program Manager is responsible for organizing, driving and templatizing key revenue-driving programs and activities for our organization. You will be tasked with developing and expanding programs to support the organization’s strategic direction, as well as creating and managing customer’s long term goals. To be successful, you will be eliminating barriers to your customer’s success, clearly communicating to all stakeholders and ensuring the big picture stays in focus while delving into the details on specific issues. This is a customer-facing role that requires advanced skills in influencing behavior, change management and organizational skills

Responsibilities:

• Own, drive, manage and iterate on key SupplyShift programs and initiatives. Understand both short and long term goals and proactively identify best practices and strategies for success.
• Organize existing programs and activities in accordance with the company’s mission and goals and develop new processes and programs to support the strategic direction of the organization.
• Partner with cross functional SupplyShift teams, partners and customers to ensure excellent planning, collaboration prioritization and risk management. Drive internal process improvements, remove gaps, coordinate multiple parties and alleviate bottlenecks,
• Management of program’s leadership meetings – setting agenda to drive organizational objectives and to ensure the smooth running of the program.
• Setup process for process review & retrospectives to templatize learnings and establish SOP’s.
• Establish and scale programs, including leading internal organizational content and information.
• Create innovative strategies and solutions to drive revenue to meet KPI’s and targets.

Qualifications:

• Proven track record of building and scaling revenue-driving programs and operations
• Experience in facilitating professional communication across multiple stakeholders, including internal teams, partners and customers.
• Interpersonal skills, including relationship building, stakeholder management and collaboration with a cross-functional, global team
• Experience delivering programs or products from inception to delivery
• Strong startup mentality and proactive drive toward customer solutions.
• Manage multiple projects and deliver results on-time
• A resourceful self-starter who takes the initiative to get things done in a fast-paced and often changing startup environment
• Knowledge of sustainability topics including climate change, sustainable supply chain management, etc.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We have worked on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Marketing Director who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company?

Join us at SupplyShift. We are a thriving SaaS enterprise software platform that provides companies with visibility into their global supply chains and actionable data to mitigate risks and protect their business, people, and planet.

Responsibilities

• Lead, build and manage the Marketing team, owning Objectives and Key Results 
• Drive awareness, engagement, conversion, and retention of customers across multiple industries and customer segments.
• Own the business performance of all marketing programs, events, and acquisition channels. Create, execute, analyze, and optimize the go-to-market to drive growth, cost-effectively.
• Build systems for forecasting, measuring, and reporting on the performance of campaigns and business, using data and analytics to assess against our critical metrics.
• Work cross-functionally with operations, sales, and customer success to continually optimize our acquisition, activation, and retention funnels. Ensure we are generating qualified leads and improving our processes and frameworks to scale with a growing organization.
• Deliver sales enablement tools including messaging, training, pitch decks, competitive battle-cards, case studies, and other tools to drive qualified leads and conversion.
• Develop and manage a content strategy that ensures the right content is available at each sales stage, including on the website through content management and optimization.
• Work with senior management and cross-functionally to define and advance the marketing roadmap.
• Present the performance of marketing programs (owned, earned, and paid) on a monthly and quarterly basis to senior leadership.

Qualifications

• Experience building and leading a marketing team at an enterprise B2B company, with entrepreneurial zest and a hands-on attitude.
• Expertise in leveraging modern digital growth strategies including SEO, SEM, social ads, content syndication, analytics platforms, web technologies and more. Expertise in HubSpot is a strong plus.
• Strong results and outcomes-based mentality. Define strategy and drive execution to desired outcomes.
• Experience identifying target audiences, working with customer segmentation and personalization, and creating campaign strategies
• Strong analytical skills with an ability to compile and analyze campaign data to inform decisions.
• Prior experience hiring and managing team members, contractors and agencies.
• Strong editorial skills.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Business Development Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms. 

Business Development Managers are the front line of the sales process. They manage incoming inquiries, message prospects to coordinate and host discovery calls, with a seamless handoff of qualified deals to the Account Executive Sales team.

Having a proven track record of exceeding inside sales goals, engaging with new prospects and being capable of building and growing the pipeline of the business are job requirements. It is also important to have experience navigating through organizations and being comfortable speaking to multiple decision makers. 

Responsibilities 

• Be the first point of contact and liaison for inbound leads between Marketing and Sales
• Research, identify and generate new leads via outbound prospecting
• Schedule and execute high level conversations with qualified leads through short discovery calls
• Identify and track prospect needs and communicate requirements through Hubspot CRM
• Develop a mastery of company’s solutions and products, follow industry trends, and build key client relationships

Qualifications

• 1-4 years of work experience in SaaS technology solution sales role
• Experience with inside sales, including messaging prospects and hosting discovery calls
• Excellent communication skills, detail oriented, and numbers driven with strong follow through, while remaining highly organized, optimistic, and coachable
• Strong problem-solving skills with a motivated, self-starting attitude
• Ability to work in a fast paced, team environment and absorb new product knowledge quickly
• East Coast (EST) based preferred

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer. 

Are you an experienced Account Executive who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. As a Sales Account Executive you will drive revenue with enterprise customer accounts by working to find and close deals with companies that SupplyShift can help improve the performance of their suppliers, especially around environmental and socially responsible business practices. 

Responsibilities 

• Develop a sales pipeline through lead generation, events, and the business development team to achieve revenue targets
• Manage sales process and record lead management activity throughout sales cycle
• Generate and close new business deals and upsells using consultative sales approach
• Establish credibility with customers through productive and professional relationships
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Own the development of detailed business plans and drive account strategies to facilitate the attainment of goals and quotas

Qualifications

• University degree (or equivalent experience) and two-to-four years of experience in a sales environment.
• Experience in giving demos of SaaS software
• Familiar with growing and managing pipelines in a CRM tool (e.g. Hubspot)
• Excellent communications skills, both written and verbal
• Work independently and in a team environment
• East Coast (EST) based preferred

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We have worked on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers.
We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer. 

Are you an experienced Marketing Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.

Job Description

Work with Marketing, Business Development, and Sales teams to develop, deliver, monitor, and report on marketing activities. Lead the execution of SupplyShift’s ongoing marketing campaigns to generate sales leads, provide sales tools, and ensure the SupplyShift brand is well recognized and respected.

Responsibilities

• Define and execute the marketing and communication activities according to our marketing plan, including new program launches, partnerships, product updates, and newsletters. Build effective materials.
• Collaborate with other teams to promote offerings
• Social Media Manager – Create, document, and execute a social media strategy.
• Provide performance reports to continuously optimize and prioritize incoming marketing opportunities.
• Lead webinar programs and follow-on tracking
• Effectively track lead source and campaign performance across multiple marketing platforms.
• Develop, distribute, and manage marketing content.
• Maintain SupplyShift website
• Own event execution

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in marketing
• Ability to multi-task
• Strong verbal, written, and organizational skills
• Working knowledge of the following types of applications: CRM, Hubspot, Mailchimp, WordPress, Google Analytics, Hotjar, Zoom webinars, Adobe Creative Cloud
• Experience with email marketing, social media marketing, content marketing, event marketing, and/or digital marketing
• Experience marketing a niche, technical product in SaaS or Services beneficial

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you a curious and dedicated person with strong Excel skills who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity.

This is an entry level position for a person with data skills. We are looking for someone who will want to grow with SupplyShift.

In Technical Support, you will investigate user issues and analyze, test, and provide resolutions for issue types ranging from simple to complex including creating user guidance and improving SupplyShift’s user support center. You will analyze usage data, collate feedback, and assess recurring user requirements to provide platform improvement recommendations to the Product team. This position collaborates with the Technical Support Lead, Implementation Managers and Customer Success Managers to deliver on target, customized support for all users either virtually or by phone.

For Customer Operation, you will work with a team dispersed in the US, UK and EU responsible for the implementation success of the customer’s project. This includes creating data collection methods, analysis, reporting, data review, and customer interaction. You will support Implementation through all stages of the project and will collaborate with internal and external project partners. You will assist with user onboarding and troubleshooting issues with the SupplyShift platform.

Key Activities

• Delivery of ‘above and beyond’ customer service and technical support for all SupplyShift users.
• Join the team managing the SupplyShift Support email and telephone lines to resolve and escalate support requests as necessary during business hours
• Document and maintain standard user support processes and materials
• Work with Implementation on the operational and technical tasks to achieve the program objectives on time and with high quality
• Analyze, process, format, and transcribe data within excel to match system requirements.
• Participate in regular meetings with customers to discuss present and future solutions/updates
• Problem solve any user problems and deliver on-target solutions
• Think on your feet to devise creative outcomes to business matters
• Provide regular customer operations project overview and status reports.

Basic Qualifications

• Self-motivated with demonstrated analytical and quantitative skills.
• Strong oral and written communication skills including High level experience with MS Office Suite (Excel and Word).
• Written and oral fluency in non-English languages is a plus.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Sales Account Executive who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.

Job Description

As a Sales account Executive you will drive revenue with enterprise customer accounts by working with SupplyShift partners to find and close deals with companies that SupplyShift can help improve the performance of their suppliers, especially around environmental and socially responsible business practices.

Role Responsibilities

Build Pipeline

Through partner relationships and business development team members, develop a sales pipeline to ensure consistent achievement of revenue targets.

Manage Sales Process

Manage the entire sales cycle, from finding potential projects to securing a deal.

Close Business

Using a consultative sales approach, develop and close new and upsell business opportunities in partnership with other companies. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.

Establish Credibility with Customer

Establish productive, professional relationships with key personnel in customer accounts. Proactively assess, clarify, and validate customer needs on an ongoing basis.

Drive Account Strategies

Own the development of detailed business plans to facilitate the attainment of goals and quotas.

Document Account Management Activities

Record relevant qualification and lead management activity data in CRM.

Other tasks, as designated by Management

Required Skills

Ability to understand and communicate technical content including the ability to demo SaaS software.

Good communications skills, both written and verbal

Ability to lead cross functional teams to develop compelling proposals.

Ability to develop and nurture customer relationships that are win/win.

Job Qualifications

4 yr. university degree (or equivalent experience) and two-to-four years of experience in a sales environment.

Experience working with partnered organizations to leverage business development.

Proven ability to consistently meet targets.

Ability to work independently and in a team environment.

Familiar with common business applications.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Business Development Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms. 

Business Development Managers are the front line of the sales process. They manage incoming inquiries, message prospects to coordinate and host discovery calls, with a seamless handoff of qualified deals to the Account Executive Sales team.

Having a proven track record of exceeding inside sales goals, engaging with new prospects and being capable of building and growing the pipeline of the business are job requirements. It is also important to have experience navigating through organizations and being comfortable speaking to multiple decision makers. 

Responsibilities 

• Be the first point of contact and liaison for inbound leads between Marketing and Sales
• Research, identify and generate new leads via outbound prospecting
• Schedule and execute high level conversations with qualified leads through short discovery calls
• Identify and track prospect needs and communicate requirements through Hubspot CRM
• Develop a mastery of company’s solutions and products, follow industry trends, and build key client relationships

Qualifications

• 1-4 years of work experience in SaaS technology solution sales role
• Experience with inside sales, including messaging prospects and hosting discovery calls
• Excellent communication skills, detail oriented, and numbers driven with strong follow through, while remaining highly organized, optimistic, and coachable
• Strong problem-solving skills with a motivated, self-starting attitude
• Ability to work in a fast paced, team environment and absorb new product knowledge quickly

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer. 

Are you an experienced Account Executive located in the UK or EU who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving US SaaS software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. As a Sales Account Executive you will drive revenue with enterprise customer accounts primarily in the UK and EU by finding and closing deals with companies whereSupplyShift can help improve the performance of their suppliers, especially around environmental and socially responsible business practices. 

Responsibilities 

• Develop a sales pipeline through lead generation, events, and the business development team to achieve revenue targets
• Manage sales process and record lead management activity throughout sales cycle
• Generate and close new business deals and upsells using consultative sales approach
• Establish credibility with customers through productive and professional relationships
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Own the development of detailed business plans and drive account strategies to facilitate the attainment of goals and quotas

Preferred Qualifications

• University degree (or equivalent experience) and two-to-four years of experience in a sales environment.
• Experience in giving demos of SaaS software
• Familiar with building and managing pipelines in a CRM tool (e.g. Hubspot)
• Excellent communications skills, both written and verbal
• Work independently and in a team environment

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We have worked on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers.
We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.  We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer. 

Are you an experienced Customer Success Manager (CSM) who cares about making a difference in the world, and is excited to make an impact with UK and EU companies at a growing SaaS company?

Join us at SupplyShift, with offices in the UK and US. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility.

The Customer Success Manager is the customer’s core contact throughout their life cycle at SupplyShift. You intimately understand the customer’s journey and the key milestones of the SupplyShift platform. You are responsible for fostering and building positive long-term relationships with EU and UK-based customers, expanding opportunities, and growing their existing business. As a CSM you support our EU and UK sales team and work closely with the Product and Implementation teams to create solutions in a fun and fast-paced environment, all while delivering great service that leads to high customer satisfaction.  You work tactically with cross-functional teams and are the voice of your customers to deliver insights and affect strategic changes.

Main Responsibilities:

• Act as the Customer Success point of contact for EU and UK customers. Ensure each customer realizes value from the SupplyShift platform. Strategize with the internal teams on customer goals and priorities and ensure alignment for all SupplyShift customers.
• Drive overall account health including product adoption, usage velocity, account renewals and growth and customer satisfaction. Lead Success Reviews with all customers.
• Drive retention and expansion among our customers by understanding their business needs and helping them succeed. 
• Implement customer success playbook cycles for customers. Seek ways to templatize and iterate processes for continuous improvement.
• Coordinate with the Sales & Implementation teams to verify project alignment during sales, implementation, and renewal cycles.
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Sales, Partnerships, Delivery teams and leadership on the innovation and improvement needed to optimize the customer experience
• Engage with Product teams to help inform and drive product strategy
• Effectively work with CS management in US Pacific time zone.
• Evangelize customer success stories, seek out case study opportunities and customer success systems and processes

Requirements & Expectations:

• Customer Success & Project Management experience
• Competency and knowledge in B2B or SaaS sales
• Process-oriented mindset, experience creating and implementing new processes
• Comfortable with a CRM.  Experience with HubSpot is a plus
• Strong startup mentality and proactive drive toward customer solutions. 
• Manage multiple projects and deliver results on-time
• A resourceful self-starter who takes the initiative to get things done in a fast-paced and often changing startup environment
• Sustainability expertise and/or fluency in non-English languages is a strong plus
• Must be located in UK time zone

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ+ employer.