Join the SupplyShift Team

Are you an experienced Senior UX/Product Designer who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company?

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform based in California that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.

Basic requirements and experience

• You have 5+ years of experience working on web-based B2B SaaS products in a design related role. Bonus points if you have previous experience working in a startup or have experience with sustainability or supply chain software.
• You have experience with Material UI, responsive design and accessibility
• You are familiar with sketch, figma, Jira
• You are comfortable shipping fast and iterating quickly where we can, while knowing when it’s right for us to slow down and take our time to find the right solution
• Bonus: experience with Photoshop and/or Illustrator
• Bonus points: you have a technical understanding of the web and web frameworks. You don’t have to know how to code, but we think it really helps to know some of the constraints of the medium. We’ll help you learn if you don’t!

Responsibilities

Big picture – do your best creative work to make the world a better place.

• Creating wireframes, storyboards, sitemaps, prototypes and screen flows
• Conducting end user research and creating user journeys
• Collaborating with product managers and engineers to understand platform issues and ideate solutions
• Analyzing user feedback and activity, and iterating to enhance the user experience
• Be part of a team of 2 designers and broader product team with members in multiple time zones

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Sales Account Executive who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.

Job Description

As a Sales account Executive you will drive revenue with enterprise customer accounts by working with SupplyShift partners to find and close deals with companies that SupplyShift can help improve the performance of their suppliers, especially around environmental and socially responsible business practices.

Role Responsibilities

Build Pipeline

Through partner relationships and business development team members, develop a sales pipeline to ensure consistent achievement of revenue targets.

Manage Sales Process

Manage the entire sales cycle, from finding potential projects to securing a deal.

Close Business

Using a consultative sales approach, develop and close new and upsell business opportunities in partnership with other companies. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.

Establish Credibility with Customer

Establish productive, professional relationships with key personnel in customer accounts. Proactively assess, clarify, and validate customer needs on an ongoing basis.

Drive Account Strategies

Own the development of detailed business plans to facilitate the attainment of goals and quotas.

Document Account Management Activities

Record relevant qualification and lead management activity data in CRM.

Other tasks, as designated by Management

Required Skills

Ability to understand and communicate technical content including the ability to demo SaaS software.

Good communications skills, both written and verbal

Ability to lead cross functional teams to develop compelling proposals.

Ability to develop and nurture customer relationships that are win/win.

Job Qualifications

4 yr. university degree (or equivalent experience) and two-to-four years of experience in a sales environment.

Experience working with partnered organizations to leverage business development.

Proven ability to consistently meet targets.

Ability to work independently and in a team environment.

Familiar with common business applications.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

*Remote work possible*

Are you an experienced SaaS Implementation Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms.

• Guide the Customer through the Implementation process and deliver ‘above and beyond’ customer service through all stages of the project
• Set priorities, plan workload, meet deadlines, and achieve the Customer objectives
• Be dedicated and work to improve processes
• Work effectively with remote team members and customers
• Think creatively about ways to improve the relationship with the Customer
• Manage multiple client projects and prioritize activities
• Think on your feet to devise creative solutions to problems that arise
• Understand and ensure Customer contractual commitments are being met
• Provide regular project overviews and status reports

Basic Qualifications

• Customer-facing Project Management experience
• Confident speaking directly with customers, with strong oral and written communication skills
• Self-motivated with demonstrated analytical and quantitative skills
• Desire to work in a dynamic technical environment with a rapidly expanding customer base
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, and improve customer experience
• Be professional and pro-active
• High level experience with MS Word, Excel, use of project management software

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you a curious and dedicated person with strong Excel skills who cares about making a difference in the world, and strives to make an impact at a growing, SaaS start-up company?

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity.

This is an entry level position for a person with data skills. We are looking for someone who will want to grow with SupplyShift.

In Technical Support, you will investigate user issues and analyze, test, and provide resolutions for issue types ranging from simple to complex including creating user guidance and improving SupplyShift’s user support center. You will analyze usage data, collate feedback, and assess recurring user requirements to provide platform improvement recommendations to the Product team. This position collaborates with the Technical Support Lead, Implementation Managers and Customer Success Managers to deliver on target, customized support for all users either virtually or by phone.

For Customer Operation, you will work with a team dispersed in the US, UK and EU responsible for the implementation success of the customer’s project. This includes creating data collection methods, analysis, reporting, data review, and customer interaction. You will support Implementation through all stages of the project and will collaborate with internal and external project partners. You will assist with user onboarding and troubleshooting issues with the SupplyShift platform.

Key Activities

• Delivery of ‘above and beyond’ customer service and technical support for all SupplyShift users.
• Join the team managing the SupplyShift Support email and telephone lines to resolve and escalate support requests as necessary during business hours
• Document and maintain standard user support processes and materials
• Work with Implementation on the operational and technical tasks to achieve the program objectives on time and with high quality
• Analyze, process, format, and transcribe data within excel to match system requirements.
• Participate in regular meetings with customers to discuss present and future solutions/updates
• Problem solve any user problems and deliver on-target solutions
• Think on your feet to devise creative outcomes to business matters
• Provide regular customer operations project overview and status reports.

Basic Qualifications

• Self-motivated with demonstrated analytical and quantitative skills.
• Strong oral and written communication skills including High level experience with MS Office Suite (Excel and Word).
• Written and oral fluency in non-English languages is a plus.

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.

Are you an experienced Business Operations Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility. We are committed to creating an inclusive environment for all employees and strive to celebrate diversity in all forms. 

Job Description

SupplyShift is looking for a talented Business Operations Manager to join our expanding company in downtown Santa Cruz, CA. Working directly with Customers and staff, you will work on diverse company operations including office HR operations, IT, legal, and reporting. We are looking for someone who can thrive in a collaborative early-stage company.

You will be a highly motivated, organized and team player with office operations experience reporting to the VP of Finance & Operations.

Role Responsibilities

• Sales Operations support 
• Monthly financial and customer reporting
• Customer invoicing, follow-up and tracking
• HR hiring, interviewing and on-boarding
• Employee relations with worldwide team
• Corporate IT or security experience a plus
• Handle highly confidential information, data and metrics
• Coordinate with company software vendors and other key service providers 
• Policy and Process review, development, and updates
• Office management and other office duties as required

What does it take to be successful in this role?

• Deadline & detail-oriented, with the ability to work independently
• Work on cross-functional teams and company initiatives
• Ability to effectively analyze current processes and recommend improvements
• Strong communication, organizational and Customer service skills
• Tech-savvy, with great Excel skills
• A stellar work ethic and even better attention to detail
• Communicate in a professional manner with internal and external clients and our vendors
• Hard working, motivated, enthusiastic, and honest; work effectively in a fast-paced environment

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer. 

Are you an experienced Customer Success Manager who cares about making a difference in the world, and is excited to make an impact at a growing SaaS company??

Join us at SupplyShift. We’re a thriving SaaS enterprise software platform that creates new levels of visibility in global supply chains by advancing their impact through actionable data. We work to make a difference in this exciting arena of global corporate social responsibility.
The Customer Success Manager is the customer’s core contact throughout their life cycle at SupplyShift. You will intimately understand the customer’s journey and all the key milestones of the SupplyShift platform. You will be responsible for fostering and building positive long-term relationships with EU and UK-based customers, expanding opportunities, and growing their existing business. The Customer Success Manager will support our EU and UK sales team to create solutions in a fun and fast-paced environment, all while delivering great service that leads to high customer satisfaction.  The Customer Success Manager will work tactically with cross-functional teams and act as the voice of the EU and UK customers to deliver insights and affect strategic changes.

Requirements & Expectations:

• Customer Success & Project Management experience
• Fluency in written and spoken French
• Competency and knowledge in B2B or SaaS sales
• Process-oriented mindset, experience creating and implementing new processes
• Comfortable with a CRM.  Experience with HubSpot is a plus
• Proactive team player with fresh ideas for user adoption and churn mitigation
• Manage multiple projects and deliver results on-time
• A resourceful self-starter who takes the initiative to get things done in a fast-paced and often changing startup environment

Main Responsibilities:

• Coordinate with the Sales team to verify project alignment during sales, implementation, and renewal cycles
• Act as the main point of contact for EU and UK customers and strategize with the internal teams on customer goals and priorities
• Work with Implementation, Support and Product teams to ensure project alignment and congruous customer experience
• Drive retention and growth among our customers by understanding their business needs and helping them succeed
• Continuously develop and implement Customer Success program requirements
• Work across the organization devising efficient strategies to streamline inter-departmental engagement
• Devise product solutions that would allow greater expansion of current customers and support company goals

Why SupplyShift? We do this to make the world better. We help companies ensure that their suppliers are responsible, and as a result, we improve supply chain environmental and social responsibility. We work on projects ranging from ensuring that paper supplied to Fortune 500 companies does not result in tropical deforestation, to improving livelihoods for thousands of Rwanda smallholder female coffee farmers. We are an adaptable, dedicated team from all walks of life. SupplyShift is an Equal Opportunity/Veterans/Disabilities/LGBTQ employer.